Privacy Policy

What Talos is

Talos is a hospitality platform used by accommodation operators and related teams to manage properties, bookings, guest communications, and day-to-day operations. In many cases, Talos processes guest and booking information on behalf of the accommodation operator that uses the platform for their properties.

Categories of information

Depending on how Talos is used, we may process information in categories such as:

• Account and operator contact details (for example name, email address, and phone number)
• Account credentials and profile information
• Hospitality and business details such as portfolio size, property information, operating channels, and configuration of Talos features
• Guest and contact information associated with stays (for example guest name, email, and phone number)
• Booking and stay information (for example dates, property, and stay status)
• WhatsApp-related identifiers and message content when messaging features are enabled (for example WhatsApp user identifiers and inbound/outbound messages needed to operate conversations)
• Communication history and related operational notes created in Talos
• Operational accommodation data relevant to guest support (for example property knowledge used to answer guest questions)
• Technical and security information such as IP address, device/browser characteristics, request timing, and diagnostic logs
• Messages and other content you choose to send us through contact or support channels

Why we process information

We process information to:

• Provide and improve Talos software and related services
• Operate booking, property, and hospitality workflows configured by operators
• Enable guest communication and support, including WhatsApp messaging where enabled
• Provide AI-assisted draft or automatic replies grounded in operator-configured property information, subject to product settings and safeguards
• Authenticate users, protect accounts, and maintain platform security
• Respond to inquiries and support requests
• Communicate about service updates, support, or follow-up you requested
• Meet applicable legal and operational obligations

Operators and guest data

When an accommodation operator uses Talos to manage guest stays and communications, Talos may process guest personal data as part of providing that service to the operator. Operators remain responsible for how they collect guest information, what they instruct Talos to do with it, and how they communicate with guests through channels they enable.

Service providers and processors

Talos may use trusted service providers that help host, operate, secure, communicate, or support the platform. Those providers process information only as needed to perform services for Talos. Depending on enabled features, this can include:

• Meta / WhatsApp Business Platform for WhatsApp delivery and related messaging
• Hosting and infrastructure providers used to run the Talos application
• AI providers used to generate or assist with guest-facing responses when AI features are enabled

We do not sell personal information. We may disclose information if required by law or to protect the rights, safety, and integrity of Talos, our users, or others.

Retention

We retain information for as long as reasonably needed for the purposes described above, including service delivery, security, dispute handling, and legal compliance. Retention periods can vary by data category and operational need. When information is no longer needed, we take steps to delete or de-identify it where appropriate.

Security

We apply technical and organizational measures designed to protect information against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we continually improve our controls as the platform evolves.

International transfers

Talos and its service providers may process information in countries other than the country where you or the guest are located. Where international transfers occur, we take steps intended to protect the information in line with applicable requirements and the nature of the processing.

Rights for EU/EEA individuals

Where the GDPR or similar laws apply, individuals may have rights to request access, correction, deletion, restriction, objection, and portability of personal data, and to lodge a complaint with a supervisory authority. Availability of a given right depends on the circumstances and applicable law. You may also update certain account details where the product allows it.

Guests who interacted with an accommodation through Talos/WhatsApp may contact us using the details below, or may also contact the accommodation operator that managed their stay.

For deletion-specific instructions related to Meta requirements, see our User data deletion page.

Updates

We may update this policy as Talos products, operations, or legal requirements change. When we do, we will revise the “Last updated” date on this page. Continued use of Talos after an update means you can review the revised policy here.

Contact

For privacy questions or requests, contact Talos at internam.iet@gmail.com.